On the bright side Bill's Gun Shop & Range, where I purchased the DB9, went above and beyond to take care of me. Bills's has a very clear policy that new firearms are warrantied by the manufacturer, not Bill's. They will be happy to help with shipping the gun back to the manufacturer, but there are no returns on new firearms. I emailed Joe at Bill's, he is either the Owner or Manager, and explained what had happened with the pistol. Joe was very understanding and assured me that he would take care of the situation, he asked that I let him know when I would be in and he or his sales team lead would see what they could do for me. I made it clear that I respected their policy and was not demanding a refund or exchange.
I emailed Joe to ask if he would be in during a break I had between meetings; he responded that he would be gone but the sales team lead John would be fully briefed and handle the situation. I fully expected to walk in, have John tell me about their return policy and have the gun shipped back to Diamondback. (Upon its return I would have sold it.) John asked me to show him what had happened, and I pointed out the recoil spring and frame damage. John shook his head and asked me what firearm I would rather have, I was shocked and told him I would have to look around for a few minutes.
After wandering the store I finally decided to get a Ruger LCR. John handled my paperwork, figured up the difference in price and shook my hand. Now that is customer service! I made sure to tell John to remove the extra magazine I had just paid $30 for and sell it, I no longer had a need for it.
Keep an eye on the blog for a range report on the LCR.